Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.As a reminder, return shipping is chargeable.
Can I return my order?
Yes, you can return your order. But the shipping cost of the product belongs to the buyer. For more information, you can read the Return Policy.
Do you fulfill custom orders?
Yeah! We love working with interior designers, designers and architects! If you are interested in sourcing carpets for your next project, you can also email us at firstname.lastname@example.org.
You can send us a message for your special requests and additional pictures about our products. For additional pictures, simply tell us the picture or the code of the product. Our team will be waiting for you 24/7 for a safe and guaranteed service.